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    2. Our Customers

      We take pride in providing our customers with affordable, reliable and clean energy to power their homes and businesses.

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      INVESTING IN CUSTOMER VALUE

      We work day in and day out to ensure the investments we make in our nation's electric infrastructure provide our customers with affordable, reliable and clean energy.

      These customers range from residential and business customers across much of Florida, to utilities, retail electricity providers, power cooperatives, municipal electric providers and others across the U.S. and in Canada, as well as individual companies and other organizations committed to renewable and sustainable energy.

      In striving to exceed customer expectations, we do our best to communicate effectively, provide products and services that are innovative and easy to use, and track our performance with the goal of continuous improvement.

      FPL App TV Home

      Affordable and Reliable

      We know what's most important to our customers, and we're working to provide affordable power that's there when they need it.

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      Mobile Energy Dashboard

      Energy Efficiency

      When energy is efficient, it's more affordable. We're always working to improve our efficiency and help keep bills low.

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      FPL Customer Care Assistant

      Customer Service

      As a clean energy leader, we believe our customers deserve our best efforts each and every day.

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      FPL-CareToShareMothersDay

      Assisting Customers in Need

      We advocate for our customers in need by providing them with access to programs that can help make life a little easier.

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      *All metrics in this section are as of year-end 2018 unless otherwise noted.

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